Have A Question?
About
AHICE
Is AHI
approved in my state?
What kinds of courses does AHICE
offer?
How Do I Contact AHICE?
General
Info
Do I need
special software to use AHI courses?
Can I access my AHICE
account from any computer?
Privacy
How does AHI
use my email address?
How does AHI use my personal
information?
Is AHICE.com a secure
site?
Account Information
Questions
How Do I Log
Into An Existing Account?
How Do I Set Up A New
Account?
I've Forgotten My Username and/or Password.
How do I change my personal
information?
Personal Profile
Information
What
Personal Information Does AHICE Really Need About Me?
Is
My Personal Information Safe?
Does AHI Share Or Sell My
Personal Information?
Selecting
Courses
Does AHI Keep A Record Of Courses I've Taken In The
Past?
Can I Repeat Courses I've Previously
Taken?
Are AHI Courses Available: Online? In
Paper Book Format? In Live Classes?
Purchasing
Courses
How Do I
Purchase/Order AHI Courses?
How Will My Courses/ Tests Be
Delivered To Me?
Do I have to order all my courses at
once?
What Payment Methods Does AHI Accept?
What is AHI's Refund Policy?
Pricing
What is the
difference between package price and price before
discount?
What is a state filing fee. Do I have to pay
one?
What is the charge for shipping?
Does AHI charge additional fees for exam grading, processing,
certificates, or state reporting?
Does AHI offer group
discounts or corporate pricing?
Taking
Courses
Online
Courses
How do I Access My Courses?
Can I Print The Study Materials?
Do I Need To
review my entire online course all at once?
Paper Based
Course
How long does it take to receive my paper based
courses?
Are my tests shipped along with my paper based
courses?
Do I need to return the
books?
Taking
Exams
General Exams
Questions
What is considered a passing score?
Are the exams timed?
How many questions are on
the exams?
What happens if I don't pass an exam?
Does my state require a monitor/proctor to sit me while I take my
exams?
Who may act as my monitor/proctor?
What information will be asked of my
monitor/proctor?
Online Exam
Questions
How do I access my exams?
Can I print my exams?
Once I begin an exam, do
I need to finish it or can I save my answers and finish it later?
What happens if my internet connection is
disrupted?
Paper Exam
Questions
Do my exams need to be mailed back to AHI or can
I fax the answer sheets back?
How can I confirm AHI
received my exams?
How can I check the status of my
exams?
How long does it take for my exams to be
graded?
Certificates of
Completion
How long
does it take to get my certificate of completion?
Can I
print my certificate of completion from the AHICE.com website?
If I lose my certificate of completion how can I obtain a
replacement?
State
Reporting
Does AHI
report my records to my state?
Is AHI
approved in my state?
AHI provides continuing
education, pre-licensing, and exam prep course in virtually every state.
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What
Kinds Of Courses Does AHI Offer?
AHI offers courses for Continuing
Education, Pre-Licensing and Exam Preparation. We offer these courses to
Insurance Professionals, Real Estate Professionals, Mortgage Professionals and
the general public.
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How Do
I Contact AHI?
You can contact us by:
Phone: M-F 9am-5am
CST (800)894-2495
24hr. Fax: (847)455-5339
E-mail:mailto:info@ahice.com
U.S. Mail:
AHI
Real Estate & Insurance Services
10115 W. Grand Ave.
Franklin Park,
IL 60131
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Do I
Need Special Software To Use AHI Courses?
You will need Adobe
Acrobat Reader™ to view the course materials. If you do not have Adobe
Acrobat Reader™ you will be able to download it free of charge after your
order has been processed.
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Can I
Access My AHICE Account From Any Computer?
Yes, you
can access your AHICE account from any computer at any time of the day or
night.
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How
Does AHI Use My E-mail Address
AHI uses email
address strictly for contact and update purposes only. We
DO NOT share, sell, or trade our students' email addresses with
any organization.
We regard our students' privacy as a top
priority.
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How Does AHI
Use My Personal Information?
In most cases AHI uses your personal
information for the purpose of reporting completed course to your state's
licensing department. Most state require either social security number, license
number, or some other type of identification number. Some states require all of
the these or some combination. AHI DOES NOT store credit card
information.
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Is AHICE.com
A Secure Site?
Yes, AHICE.com is a
secure site. Any data (personal info, credit card info, etc.) flowing to or
from AHICE.com will be encrypted.
DigiCert® provides security to AHI
Real Estate and Insurance Services Inc (AHICE.com) by encrypting data between
it's domain and your browser. DigiCert® has verified that AHI Real Estate
and Insurance Services Inc controls this site/domain. Records reviewed by
DigiCert® confirm AHI Real Estate and Insurance Services Inc to be an
existing Company/Organization at time of our review. AHI Real Estate and
Insurance Services Inc holds a website identity assurance warranty of
$1,000,000. This means you are insured for up to $1,000,000 when relying on the
information provided by DigiCert on this site.
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How Do I Log
Into An Existing Account?
Type in your username and password at the
top of any page or use the my account link located on any page.
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How Do I
Set Up A New Account?
Click My Account, located near the top
of any page.
Click First Time Visitor/New User.
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I've
Forgotten My Username/Password.
Click My Account, located
near the top of any page.
Click Returning User
Click Forgot
Password?
Enter your email address and your user info. will be emailed
to you.
If you have any problems call Student Services 800-894-2495
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How Do I
Change My Personal Info.
Click My Account, located near the
top of any page.
Enter your user name and pass word and click sign
in
Click Personal Information
Don't forget to click
Save once you have made your changes.
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What
Personal Information Does AHI Really Need About Me?
For the purpose
of creating certificates of completion and reporting your CE credit hours to
the appropriate state licensing department, AHICE must have your full name,
address, phone number and license number (where applicable). Many states also
require the use of student's social security number for the reporting of
records.
Although a credit card is required for online purchases, AHI DOES
NOT store, record, or retain credit card numbers.
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Is My
Personal Information Safe?
Yes. Anytime you send or receive personal
or credit card information to AHICE.com you will see a lock at the bottom of
your web browser indicating you are viewing a secure page. In addition, all
data stored on AHI computers is secured. We take extensive measures to insure
our systems and data tightly secured and closely monitored.
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Does AHI
Share or Sell My Personal Information?
NO! Under no circumstances
does AHI share or sell ANY of your personal information. This includes
your name, address, phone numbers or email address. Unlike most other
companies, AHI does not look at your personal information as an income
possibility. We DO NOT nor have we EVER sold personal information to marketing
companies, data farms, recruiters, or any other type of company.
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Does AHI
Keep A Record Of Courses I've Taken In The Past?
If you have taken
courses with AHI in the past, we do maintain records of those courses. In order
to avoid any state course repetition violations, it is a good idea to contact
us for a list of courses you have taken in the past.
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Can I
Repeat Courses I've Previously Taken?
You may or may not repeat
courses you have taken in the past. Each state has it's own course repetition
regulations. Please click state info for your state's specific
repetition regulations.
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Are AHI
Courses Available: Online? In Paper-Book Format? In Live
Classes?
AHI offers courses in all of the above formats.
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How Do I
Order/Purchase AHI Courses?
Choose your
profession/interest.
Choose your state.
Choose your course type
(Continuing Education, Pre-licensing, ect.)
Click on the title of a course
that interest you
Select how you would like to have the course and test
delivered to you.
Click Add to Cart
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How Will My
Courses/Tests Be Delivered To Me?
-If you choose
online for the course/test delivery, your course/test will be
available online only. You will download the course materials and the take your
tests online.
-If you choose paper book/paper test for the
course/test delivery, your course materials and tests will be shipped to
you.
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Do I have
To Order All My Courses At Once?
You may order all your courses at
once or individually, however, to take advantage of course package discounts
you must order all courses at the same time.
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What
Payment Methods Does AHI Accept?
AHI accepts all major credit cards
(Visa, Mastercard, American Express, and Discover).
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What is AHI's Refund Policy?
No refunds will be issued for courses or materials purchased. ALL PURCHASES ARE FINAL.
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What Is The
Difference Between Package Price and Price Before
Discount?
The price before discount is the individual
price of that specific course if that course were to be ordered alone.
The
package price a discounted price offered to those who order multiple
courses at the same time and for a single person.
Details on packaged price
discounts are explained at the top of the course catalog for each state.
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What Is A
State Filing Fee? Do I Have To Pay One?
A State Filing Fee
is a charge that some states may charge students for filing continuing
education credits, processing, and other fees. If your state requires a filing
fee it will be added to your total invoice amount at the time of check
out.
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What Is The
Charge For Shipping?
Shipping charges vary depending on the carrier
and current rates.
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Does AHI
Charge Additional Fees For Exam Grading, Processing, Certificates or State
Reporting?
NO. We do not charge any additional fees for the above
services. Unlike many other education companies, the grading of your exams, the
processing of your exams, your certificate and any state reporting are ALL
included in the price of the course.
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Does AHI
Offer Group Discounts Or Corporate Pricing?
Yes, we do offer
discounts and reduced rates for groups. Group discounts and corporate rates are
based on volume. Call 800-894-2495 for more details.
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How Do I
Access My Courses?
-Log into your account by entering your User Name
and Password at the top of any page
-Click My Account
-Click
Current Tests & Course Downloads
-Choose the course you wish to
download
Can I Print
The Study Materials?
Yes, you can print the study
materials. Once you have downloaded the course the study book will open on your
screen. Simply the printer icon located in the tool bar at the top of the page
or, click file at the top left of the page then click
print.
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Do I Need
To Review My Entire Online Course At Once?
No. You can save the
course to a file on your computer, you can print the course study book, or you
can down load it again at a later time. You may access your courses as many
times as you like/need as often as you like.
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How Long
Does It Take To Receive My Paper Based Courses?
Paper based courses
are shipped the same day the order is received. (M-F) Delivery time depends on
the method of delivery you have chosen. Most orders, ordered by standard U.S.
mail, are received in 3-5 business days. Again, delivery time depends on the
method of delivery you have chosen.
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Are My
Tests Shipped Along With My Paper Based Courses?
Yes, the package
that us sent to you will contain your study material, the exam, and any proctor
directions/forms (as required by your state).
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Do I Need
To Return The Books?
No. Those books belong to you. Unlike most
other education companies, AHI does not charge their students additional fees
for book rentals, or require books to be returned. Feel free to keep the course
books for future reference or pass them along to a friend or colleague.
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What Is
Considered To Be A Passing Score?
Most Continuing Education courses
require a final exam score of 70% to pass. Most Pre-licensing courses require a
75% to pass.
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Are The
Exams Timed?
Yes, exams have a 1 hour maximum time limit.
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How Many
Questions Are On An Exam?
Most tests will have between 25-50
questions depending on your state's regulations.
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What
Happens If I Don't Pass An Exam?
If you do not pass an online exam,
the system will automatically give you the opportunity to retest online. If you
do not pass a paper exam we will contact you and make arrangements for you to
receive another test.
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Does My
State Require A Monitor/Proctor Sit With Me While I Take My Exam?
If
you state requires a Monitor/Proctor details will be listed at the top of the
web page that displays the available courses for your state and license type.
Monitor/Proctor requirements vary by state.
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Who May Act
As My Monitor/Proctor?
Proctor requirements vary by state. If your
state does require your exams to be administered by a Monitor/Proctor please
click the Proctor Information button for specific details.
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What
Information Will Be Asked Of My Monitor/Proctor
We will need only
basic contact information from your Monitor/Proctor. Name, Address, Telephone
Number and Email Address. As with your personal information; AHI WILL NOT
share, market or sell this information with any other company.
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How
Do I Access My Exams?
-Log in using your Username
and Password
-Click My Account
-Click Current Tests &
Course Downloads
-Click Begin next to the test title (located
under the Tests To Be Taken section of the page)
*NOTE*
If no tests is listed under the Tests To Be Taken section of the page, you must
first down load the course material then refresh your web
browser
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Can I Print My Exams?
No, exams can not be printed. Exams
must be completed online.
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Once I
begin an exam, do I need to finish it, or can I save my
answers...
No. You must see an exam the entire way through. There is
no way to save partially completed tests.
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What
Happens If My Internet Connections Is Disrupted?
Unfortunately, if
your internet connection is disrupted or lost, a tests that is not ENTIRELY
completed (processed and graded) will be lost as well. You will have to re-take
the tests.
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Do My Exams
Need To Be Mailed Back To AHI Or Can I Fax The Answer Sheets
Back?
You may either fax your completed answer sheets, Declarations
of Compliance and Proctor Forms (where applicable) to 847-455-5339 or
mail them to:
AHI
10115 W. Grand Ave.
Franklin Park, IL 60131
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How
Can I Confirm That AHI Received My Exams?
You are welcome to call 847/455-5311 for confirmation of the receipt
of your exams.
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How Can I
Check The Status Of My Exams?
You are welcome to call 847/455-5311
to check the status of your exams.
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How Long Does It Take For My Exams To Be
Graded?
Exams are normally graded and processed
within 24hrs. of being received Monday-Friday.
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How Long Does It Take To Get My certificate Of
Completion
Certificates of Completion are normally Emailed to students immediately following the grading and processing of the exams.
Please Note: In states where Emailed Certificates of Completion are not permitted, certificates will be mailed to students the business day following the grading and processing of the exams.
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Can I
Print My Certificate Of Completion From The AHICE.com Website?
Yes, you can print your Certificate of Completion directly from your account. Simply click "My Test History" and select the certificate you'd like to print,
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If I
Loose My Certificate Of Completion How Can I Obtain A
Replacement?
You can obtain a duplicate certificate of completion by
calling 847/455-5311. There is a $10.00 charge for the replacement.
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Does
AHI Report My Records To My State?
Some states
require us to report completed continuing education records. Other states do
not. In states that do require us to report completed counting education we do
so daily, in most cases. Call for information about your specific
state. Course and test completions are timestamped based on Central Standard Time.
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