AHI Home > FAQ's
View Cart 0 item(s) 0 hour(s)

Have A Question?

About AHICE

Is AHI approved in my state?
What kinds of courses does AHICE offer?
How Do I Contact AHICE?

General Info

Do I need special software to use AHI courses?
Can I access my AHICE account from any computer?

Privacy

How does AHI use my email address?
How does AHI use my personal information?
Is AHICE.com a secure site?

Account Information Questions

How Do I Log Into An Existing Account?
How Do I Set Up A New Account?
I've Forgotten My Username and/or Password.
How do I change my personal information?

Personal Profile Information

What Personal Information Does AHICE Really Need About Me?
Is My Personal Information Safe?
Does AHI Share Or Sell My Personal Information?

Selecting Courses

Does AHI Keep A Record Of Courses I've Taken In The Past?
Can I Repeat Courses I've Previously Taken?

Are AHI Courses Available: Online? In Paper Book Format? In Live Classes?

Purchasing Courses

How Do I Purchase/Order AHI Courses?
How Will My Courses/ Tests Be Delivered To Me?
Do I have to order all my courses at once?
What Payment Methods Does AHI Accept?

What is AHI's Refund Policy?

Pricing

What is the difference between package price and price before discount?
What is a state filing fee. Do I have to pay one?
What is the charge for shipping?
Does AHI charge additional fees for exam grading, processing, certificates, or state reporting?
Does AHI offer group discounts or corporate pricing?

Taking Courses

Online Courses
How do I Access My Courses?
Can I Print The Study Materials?
Do I Need To review my entire online course all at once?

Paper Based Course
How long does it take to receive my paper based courses?
Are my tests shipped along with my paper based courses?
Do I need to return the books?

Taking Exams

General Exams Questions
What is considered a passing score?
Are the exams timed?
How many questions are on the exams?
What happens if I don't pass an exam?
Does my state require a monitor/proctor to sit me while I take my exams?
Who may act as my monitor/proctor?
What information will be asked of my monitor/proctor?

Online Exam Questions
How do I access my exams?
Can I print my exams?
Once I begin an exam, do I need to finish it or can I save my answers and finish it later?
What happens if my internet connection is disrupted?

Paper Exam Questions
Do my exams need to be mailed back to AHI or can I fax the answer sheets back?
How can I confirm AHI received my exams?
How can I check the status of my exams?
How long does it take for my exams to be graded?

Certificates of Completion

How long does it take to get my certificate of completion?
Can I print my certificate of completion from the AHICE.com website?
If I lose my certificate of completion how can I obtain a replacement?

State Reporting

Does AHI report my records to my state?


Is AHI approved in my state?
AHI provides continuing education, pre-licensing, and exam prep course in virtually every state.
back to top

What Kinds Of Courses Does AHI Offer?
AHI offers courses for Continuing Education, Pre-Licensing and Exam Preparation. We offer these courses to Insurance Professionals, Real Estate Professionals, Mortgage Professionals and the general public.
back to top

How Do I Contact AHI?
You can contact us by:
Phone: M-F 9am-5am CST (800)894-2495
24hr. Fax: (847)455-5339
E-mail:mailto:info@ahice.com
U.S. Mail:
AHI Real Estate & Insurance Services
10115 W. Grand Ave.
Franklin Park, IL 60131
back to top

Do I Need Special Software To Use AHI Courses?
You will need Adobe Acrobat Reader™ to view the course materials. If you do not have Adobe Acrobat Reader™ you will be able to download it free of charge after your order has been processed.
back to top

Can I Access My AHICE Account From Any Computer?
Yes, you can access your AHICE account from any computer at any time of the day or night.
back to top

How Does AHI Use My E-mail Address
AHI uses email address strictly for contact and update purposes only. We DO NOT share, sell, or trade our students' email addresses with any organization.
We regard our students' privacy as a top priority.
back to top

How Does AHI Use My Personal Information?
In most cases AHI uses your personal information for the purpose of reporting completed course to your state's licensing department. Most state require either social security number, license number, or some other type of identification number. Some states require all of the these or some combination. AHI DOES NOT store credit card information.
back to top

Is AHICE.com A Secure Site?
Yes, AHICE.com is a secure site. Any data (personal info, credit card info, etc.) flowing to or from AHICE.com will be encrypted.
DigiCert® provides security to AHI Real Estate and Insurance Services Inc (AHICE.com) by encrypting data between it's domain and your browser. DigiCert® has verified that AHI Real Estate and Insurance Services Inc controls this site/domain. Records reviewed by DigiCert® confirm AHI Real Estate and Insurance Services Inc to be an existing Company/Organization at time of our review. AHI Real Estate and Insurance Services Inc holds a website identity assurance warranty of $1,000,000. This means you are insured for up to $1,000,000 when relying on the information provided by DigiCert on this site.

back to top

How Do I Log Into An Existing Account?
Type in your username and password at the top of any page or use the my account link located on any page.
back to top

How Do I Set Up A New Account?
Click My Account, located near the top of any page.
Click First Time Visitor/New User.
back to top

I've Forgotten My Username/Password.
Click My Account, located near the top of any page.
Click Returning User
Click Forgot Password?
Enter your email address and your user info. will be emailed to you.
If you have any problems call Student Services 800-894-2495
back to top

How Do I Change My Personal Info.
Click My Account, located near the top of any page.
Enter your user name and pass word and click sign in
Click Personal Information
Don't forget to click Save once you have made your changes.
back to top

What Personal Information Does AHI Really Need About Me?
For the purpose of creating certificates of completion and reporting your CE credit hours to the appropriate state licensing department, AHICE must have your full name, address, phone number and license number (where applicable). Many states also require the use of student's social security number for the reporting of records.
Although a credit card is required for online purchases, AHI DOES NOT store, record, or retain credit card numbers.
back to top

Is My Personal Information Safe?
Yes. Anytime you send or receive personal or credit card information to AHICE.com you will see a lock at the bottom of your web browser indicating you are viewing a secure page. In addition, all data stored on AHI computers is secured. We take extensive measures to insure our systems and data tightly secured and closely monitored.
back to top

Does AHI Share or Sell My Personal Information?
NO!
Under no circumstances does AHI share or sell ANY of your personal information. This includes your name, address, phone numbers or email address. Unlike most other companies, AHI does not look at your personal information as an income possibility. We DO NOT nor have we EVER sold personal information to marketing companies, data farms, recruiters, or any other type of company.
back to top

Does AHI Keep A Record Of Courses I've Taken In The Past?
If you have taken courses with AHI in the past, we do maintain records of those courses. In order to avoid any state course repetition violations, it is a good idea to contact us for a list of courses you have taken in the past.
back to top

Can I Repeat Courses I've Previously Taken?
You may or may not repeat courses you have taken in the past. Each state has it's own course repetition regulations. Please click state info for your state's specific repetition regulations.
back to top

Are AHI Courses Available: Online? In Paper-Book Format? In Live Classes?
AHI offers courses in all of the above formats.
back to top

How Do I Order/Purchase AHI Courses?
Choose your profession/interest.
Choose your state.
Choose your course type (Continuing Education, Pre-licensing, ect.)
Click on the title of a course that interest you
Select how you would like to have the course and test delivered to you.
Click Add to Cart
back to top

How Will My Courses/Tests Be Delivered To Me?
-If you choose online for the course/test delivery, your course/test will be available online only. You will download the course materials and the take your tests online.
-If you choose paper book/paper test for the course/test delivery, your course materials and tests will be shipped to you.
back to top

Do I have To Order All My Courses At Once?
You may order all your courses at once or individually, however, to take advantage of course package discounts you must order all courses at the same time.
back to top

What Payment Methods Does AHI Accept?
AHI accepts all major credit cards (Visa, Mastercard, American Express, and Discover).
back to top

What is AHI's Refund Policy?
No refunds will be issued for courses or materials purchased. ALL PURCHASES ARE FINAL.
back to top

What Is The Difference Between Package Price and Price Before Discount?
The price before discount is the individual price of that specific course if that course were to be ordered alone.
The package price a discounted price offered to those who order multiple courses at the same time and for a single person.
Details on packaged price discounts are explained at the top of the course catalog for each state.
back to top

What Is A State Filing Fee? Do I Have To Pay One?
A State Filing Fee is a charge that some states may charge students for filing continuing education credits, processing, and other fees. If your state requires a filing fee it will be added to your total invoice amount at the time of check out.
back to top

What Is The Charge For Shipping?
Shipping charges vary depending on the carrier and current rates.
back to top

Does AHI Charge Additional Fees For Exam Grading, Processing, Certificates or State Reporting?
NO.
We do not charge any additional fees for the above services. Unlike many other education companies, the grading of your exams, the processing of your exams, your certificate and any state reporting are ALL included in the price of the course.
back to top

Does AHI Offer Group Discounts Or Corporate Pricing?
Yes, we do offer discounts and reduced rates for groups. Group discounts and corporate rates are based on volume. Call 800-894-2495 for more details.
back to top

How Do I Access My Courses?
-Log into your account by entering your User Name and Password at the top of any page
-Click My Account
-Click Current Tests & Course Downloads
-Choose the course you wish to download

Can I Print The Study Materials?
Yes, you can print the study materials. Once you have downloaded the course the study book will open on your screen. Simply the printer icon located in the tool bar at the top of the page or, click file at the top left of the page then click print.
back to top

Do I Need To Review My Entire Online Course At Once?
No. You can save the course to a file on your computer, you can print the course study book, or you can down load it again at a later time. You may access your courses as many times as you like/need as often as you like.
back to top

How Long Does It Take To Receive My Paper Based Courses?
Paper based courses are shipped the same day the order is received. (M-F) Delivery time depends on the method of delivery you have chosen. Most orders, ordered by standard U.S. mail, are received in 3-5 business days. Again, delivery time depends on the method of delivery you have chosen.
back to top

Are My Tests Shipped Along With My Paper Based Courses?
Yes, the package that us sent to you will contain your study material, the exam, and any proctor directions/forms (as required by your state).
back to top

Do I Need To Return The Books?
No. Those books belong to you. Unlike most other education companies, AHI does not charge their students additional fees for book rentals, or require books to be returned. Feel free to keep the course books for future reference or pass them along to a friend or colleague.
back to top

What Is Considered To Be A Passing Score?
Most Continuing Education courses require a final exam score of 70% to pass. Most Pre-licensing courses require a 75% to pass.
back to top

Are The Exams Timed?
Yes, exams have a 1 hour maximum time limit.
back to top

How Many Questions Are On An Exam?
Most tests will have between 25-50 questions depending on your state's regulations.
back to top

What Happens If I Don't Pass An Exam?
If you do not pass an online exam, the system will automatically give you the opportunity to retest online. If you do not pass a paper exam we will contact you and make arrangements for you to receive another test.
back to top

Does My State Require A Monitor/Proctor Sit With Me While I Take My Exam?
If you state requires a Monitor/Proctor details will be listed at the top of the web page that displays the available courses for your state and license type. Monitor/Proctor requirements vary by state.
back to top

Who May Act As My Monitor/Proctor?
Proctor requirements vary by state. If your state does require your exams to be administered by a Monitor/Proctor please click the Proctor Information button for specific details.
back to top

What Information Will Be Asked Of My Monitor/Proctor
We will need only basic contact information from your Monitor/Proctor. Name, Address, Telephone Number and Email Address. As with your personal information; AHI WILL NOT share, market or sell this information with any other company.
back to top

How Do I Access My Exams?
-Log in using your Username and Password
-Click My Account
-Click Current Tests & Course Downloads
-
Click Begin next to the test title (located under the Tests To Be Taken section of the page)
*NOTE* If no tests is listed under the Tests To Be Taken section of the page, you must first down load the course material then refresh your web browser
back to top

Can I Print My Exams?
No, exams can not be printed. Exams must be completed online.
back to top

Once I begin an exam, do I need to finish it, or can I save my answers...
No. You must see an exam the entire way through. There is no way to save partially completed tests.
back to top

What Happens If My Internet Connections Is Disrupted?
Unfortunately, if your internet connection is disrupted or lost, a tests that is not ENTIRELY completed (processed and graded) will be lost as well. You will have to re-take the tests.
back to top

Do My Exams Need To Be Mailed Back To AHI Or Can I Fax The Answer Sheets Back?
You may either fax your completed answer sheets, Declarations of Compliance and Proctor Forms (where applicable) to 847-455-5339 or mail them to:
AHI
10115 W. Grand Ave.
Franklin Park, IL 60131
back to top

How Can I Confirm That AHI Received My Exams?
You are welcome to call 847/455-5311 for confirmation of the receipt of your exams.
back to top

How Can I Check The Status Of My Exams?
You are welcome to call 847/455-5311 to check the status of your exams.
back to top

How Long Does It Take For My Exams To Be Graded?
Exams are normally graded and processed within 24hrs. of being received Monday-Friday.
back to top

How Long Does It Take To Get My certificate Of Completion
Certificates of Completion are normally Emailed to students immediately following the grading and processing of the exams.

Please Note: In states where Emailed Certificates of Completion are not permitted,
certificates will be mailed to students the business day following the grading and processing of the exams.
back to top

Can I Print My Certificate Of Completion From The AHICE.com Website?
Yes, you can print your Certificate of Completion directly from your account. Simply click "My Test History" and select the certificate you'd like to print,
back to top

If I Loose My Certificate Of Completion How Can I Obtain A Replacement?
You can obtain a duplicate certificate of completion by calling 847/455-5311. There is a $10.00 charge for the replacement.
back to top

Does AHI Report My Records To My State?
Some states require us to report completed continuing education records. Other states do not. In states that do require us to report completed counting education we do so daily, in most cases. Call for information about your specific state. Course and test completions are timestamped based on Central Standard Time.

back to top